Category: Hospitality 101

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The Impacts of COVID-19 on Hospitality

The Impacts of COVID-19 on Hospitality

The present pandemic has created a very challenging time for both individuals and companies. Everywhere, people are putting measures in place to contain the spread and ensure the saving of lives. To be honest, trusting God and putting measures in place is the best you can do to better the situation. Wisdom requires that you...

Customer Service – A new look (1)

Customer Service – A new look (1)

In the last few years as a Restaurant Manager, one of the areas I consciously and consistently improved was customer service. These days, I do not engage clients as much even though I am still actively involved in operations. To some extent, I miss that and I have found out the reason why – I...

The people business.

The people business.

Hospitality is everywhere. In our homes, in our offices, in the restaurant. It is all around us and carries so much meaning beyond eating and serving food. Hospitality is tailored service and in service, you understand that you are dealing with human beings. The key to understanding this is that firstly it is tailored(to suit...